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Loved the location and style wished we had taken advantage of a massage

Hotel full of character- excellent staff and food On the lake-

This place is not a good choice if you are in the Lakes for hiking. We checked in late in the evening and were greeted by an empty reception. When the reception lady finally arrived, she first told us there is no reservation under our name - I think this was some sort of verification trick from the 1950s as at no point were we asked for passports or any form of identification. We were then told our room is in another building away from the lake and far from the main building. It took us a while to find our building, bear in mind it was dark and nobody offered to take us there. The building (the gate house of the property) looked very creepy in the dark surrounded by trees and an empty field. They need to invest in some street lighting there! We expressed our concerns but the reception lady was very stiff and dismissive. The manager was nice but did not do much to improve our experience, simply told us ‘our other guests do not think so’. We can completely overlook the room we were given as we booked via rewards on hotels.com. I cannot overlook the unwelcoming attitude of the receptionist and the deceiving description of the hotel online. If you’re booking via hotels.com and arrive in hiking gear, you will be treated like dirt and placed in the gate house. There was mold around the bathroom tub and the gate house is not staffed. If you want to eat or have a drink, you have to walk to the main building. Please also note there is a recommended dress code for the restaurant

Beautiful hotel. Excellent staff. Food high quality. Very happy.

The hotel is truly beautiful with opulent furnishings and decor. We had a cottage room as we had brought our small dog. It was very cosy and had an amazing view. Although the carpet was worn it was still very comfortable and the super kingsize bed enabled us to sleep like logs. Internet signal was hit and miss but gave us chance to escape for the weekend.