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We had a lovely stay overall. The location is absolutely amazing — close to everything and with fantastic views. The space itself is very spacious, full of charm, and the rooftop terrace is truly epic. The staff were also incredibly kind and helpful throughout our stay. That said, the property could use a bit more maintenance. The showerhead was loose and leaky, and the outdoor seat cushions were unfortunately quite dirty and ripped, which took away from the otherwise beautiful terrace experience. It was also a bit inconvenient that some of the appliances were EU versions while the plugs were UK — we had to keep swapping our kettle and iron using one adapter. For something described as a “penthouse,” we expected these small details to be better thought out

We had a beautiful, clean and comfortable room with balcony on the Piazza, just lovely. Of course the Piazza is noisy and animated but we knew that and it didn't bother us or kept us from enjoying our stay. But be aware that if you stay in this beautiful hotel, it's something to consider. Breakfast is offered at the restaurant across the square. Very basic. Had breakfast there the first morning but chose to go elsewhere after that. Not bad... just not what we were in the mood for I guess.

Really liked the room and the location. We stayed on a Friday and Saturday night so be aware that your sleep may be very interrupted from people in the bars in the square below. The air conditioning acted like "white noise" so I found the use of that helpful. The one thing that let this place down for me was breakfast. For breakfast you have to go to a bar in the square (the worst looking bar) and you have to pick your breakfast from a hotel only menu where the choices are fairly limited. On the second morning of our stay we were presented with our toasties on one plate (there were two of us) and were not given any cutlery. We had finished our toasties before any of our drinks arrived. The bar seemed very chaotic, serving many other bar orders in the square and this slightly ruined what is a great accommodation offering as you are left not feeling like the priority to others visitors that are waiting to be seen. If the breakfast offering was improved, this hotel would be on to a winner!

The room is comfortable, clean and nicely decorated. It offered a great view of the square and was well placed for a good choice of bars, restaurants and shops. The breakfast at the bar opposite was terrific with hot or cold options. The check in was a joke!! Two phone numbers neither one answered. Could not contact Expedia to help. Fortunately the staff at the bar opposite helped us and managed to get us in. No contact at all from the owner before or after. A very stressful experience after a long day's travel.