아이디얼 호텔

On the plus side: magnificent pool, the rooms are quiet and equipped with a kitchenette, which is quite useful. The room was clean when we arrived. What badly altered our experience was the way a rare incident was handled by the owner. There was an overflow of wastewater in our room. The man who was supposed to empty the wastewater tank had apparently too much work and hadn't been able to come. The smell was horrendous and the maids quickly came to clean the mess as much as possible until the man who was supposed to empty the tank arrived, and after he would have left. We asked if we could perhaps have a different room for the rest of our stay but we were told that the hotel was fully booked. As a compensation, the owner's mother told us one of our nights wouldn't be charged, and we were satisfied with that arrangement. However, on our last night (past 9pm) when we asked the owner about it, he told us that wouldn't be possible because of the way our booking was made (we had paid in advance on hotels.com) and that the only compensation he could make was to give us a discount at the hotel's restaurant. Since we had already eaten and that we were to leave early the next morning, we couldn't benefit from this offer. We felt like the owner tried to find an excuse to not refund us the 44 euros we had been promised and we were very disappointed with the way he handled that situation; that we were told we would get a compensation, only to be denied it at the last minute.

This is the fourth time we have stayed here. Its an fantastic hotel, the staff are really friendly, the food in the attached taverna is excellent with a mix of British and Greek and Cretan dishes and the rooms were cleaned every other day. The only small problem is that for the last two years (2020 and 2021) the pool chlorine level has seemed rather high - it has caused our eyes to sting and tarnished some silver jewellery. However this might just be due to extra hygiene measures due to COVID.

Great stuff, super kitchen, practical room. Not the trendiest design, but very practical and comfy for a family holiday. The stuff goes way beyond your expectations to make you happy. On the backside the location is quite noisy due to the constantly arriving airplanes and additional noise coming from the main road. And a mosquito net for the windows would be definitely an added value. But the advantages most certainly outweigh these problems. And the kitchen is really fantastic. All in all this hotel is great value for the price.