하얏트 센트릭 산후안 - 이슬라 베르데

Everything was very clean and well prepared. Staff that I interacted with was all very kind and helpful.

The room was fine, clean and comfortable. Check-in was unfortunately unorganized. We arrived 30 minutes prior to check-in, but didn’t get a room until 2 hours later only because I approached the desk to inquire (a group of 70+ kids appeared to be priority). When we arrived at our room, we entered and it appeared to already be occupied. I returned to the desk and was assisted by the person who seemed to be the manager on duty. They apologized for the inconvenience and I was assigned a room that was a downgrade from what I booked. They stated that there were no rooms available of the type I booked. I’m sure the staff had their hands tied and couldn’t produce what I had booked, but that appears to be an issue with whatever online booking platform they use and may want to reconsider that aspect of their business. The people were polite, but a customer should receive what they pay for. Also, said group of HS aged children were in the hotel halls being loud each night engaging in tossing a football, running, and other antics. We stayed at this Hyatt because our flight was cancelled due to weather and had to extend our stay another 3 nights. Our original stay was also at a Hyatt 45 minutes to the west. That Hyatt was perfect and everything was smooth. Perhaps this particular Hyatt should model themselves more like the other one.

It was just a one night stay as flight got cancelled. Room & bed was good…spent my day at their beach club.

Beautiful hotel and perfect location.

Yesthe room was spotless and the staff was very courteous