릴레 빌라 알 벤토

Ottimo soggiorno, ottima gestione, personale impeccabile e sempre disponibile

This property looked beautiful online. I booked this for a last minute stay for Easter weekend with my family. I requested to cancel prior to check in, due to our baby not feeling well and was told there was absolutely no cancellation, which was fine, and that it would be the same price if I cancel or if we stay, so we decided to make the 2 hour long drive trip to the property. We came in wanting to love our stay and excited. That was quickly diminished within seconds of trying to communicate with the hosts. Check in instructions were nonexistent. The garden studio we booked looked nothing like the photos- trash and debris all over. We were willing to look past the outside appearance and try to make the best of the stay until we saw two huge spiders on the bed immediately upon walking in. Given that this is Tuscany, a few bugs are to be expected, but upon closer look there were live bugs crawling in every corner. All under the bed, the walls, and in the bathroom. After disposing of the spiders on the bed, we walked in to the bathroom to flush the spider down the toilet and we were greeted by leftovers in the toilet and a complete mess left by someone else. We waited ~30 minutes to speak with someone at the property to ask them about the conditions, I also sent a whatsapp message as we packed up our baby back into the car and was told this by the hosts: “I m sorry just change bedroom if u want”. Unprofessional, filthy, and deceiving. Do not waste your money or time.

Molto gentili e disponibili , colazione ottima

We have stayed here many times, a beautiful place to stay, a beautiful family that always makes you feel welcome.

The place was very welcoming and clean