No.23 아파트호텔

Bra och prisvärt hotell som saknar egen reception. Stora brister i kommunikationen gjorde att vi först inte kom åt rummet.

TOTAL RIP-OFF! BREAKFAST WAS SUPPOSED TO BE INCLUDED, IT WAS A LIE! NEITHER THE HOTEL OR HOTELS.COM DID ANYTHING TO HELP REGARDING MISLEADING INFORMATION. NO WINDOW IN THE ROOM, JUST A LITTLE SKYLIGHT.

Extremely disappointing experience, I’d strongly advise against booking this property. During our stay we faced several major issues: • False advertising. breakfast was clearly listed as included but was not provided. They also ask you to leave a 5 star review on Google Maps to be able to check out at 11am • Parking not guaranteed: despite being advertised as such, we were left without it. • No reception or support: only WhatsApp contact and I had to reach out myself to confirm details. • Unacceptable noise: loud music/ radio from the building’s hall was heard inside the apartment and was not lowered even during night hours. • No willingness to resolve problems: the property could have at least offered breakfast, an alternative solution or shown any goodwill. Instead, they did nothing. This is not just a minor inconvenience, it shows a complete lack of professionalism and respect for guests. Sadly, I can confirm what many other negative reviews already highlight: misleading information, poor communication, and no accountability. It’s my first time ever when the advertised accomplishment did not match the reality. Never again

Apartamento nuevo y espacioso, muy cómodo. Muy buena ubicación. A reseñar q aunq ofrecen desayuno en la página web, el servicio de desayuno ya no existe.

We arrived a little earlier than checkin time at 3pm and messaged the hotel via the hotels.com app asking if we could store bags there. We got no response. There is not a 24hr front desk as stated on h.com it is a telephone based service. We had to call after 3 because hotels.com had not passed on our contact details so the hotel couldn't send us our check in codes/ details We got them immediately once we called the hotel number. There is not breakfast either so hotels.com advert is wrong on many levels. I have to say all of this negativity is against hotels.com and not number 23 aparthotel, which is clean, comfortable, located just out of the old town and is very safe and secure. Would 100% stay here again. But book direct to ensure we get check in details. Lovely time had in Krakow .