소울 서퍼스 파라다이스 - GCLR

Dislikes: - Staff at key pickup were not very welcoming or friendly. Gold Coast Luxury Resorts' communication before, during and after my stay has been terrible. - Parking instructions were lacking and confusing, especially if you hadn't used Soul Peppers before. - New road closure outside Soul Peppers meant going the long way around. More congestion than I remember previously. - Outdoor pool area advertised as part of hotel facilities was closed for scheduled maintenance during my entire stay. - The room was not clean. Used dirty cup found under a bed. A sock in the dryer. Mould-like grimy silicone on the shower glass door. Light switches scratched & dirty. Fridge shelves dirty. Toilet hinges in the bathroom were green/grimy and filfthy. Fluff and dirt on bedroom carpets. Staining om back of couch. Large yellow stain on master bedroom carpet. - Ensuite spa jets did not work. Bathroom toilet roll holder in an inaccessible position behind the toilet. - 2 lounge room sofas were small and very uncomfortable. - Advertised with the option of 3 king beds but was told unable. King bed in 2nd bedroom was not a genuine king but two king singles. Bed linen felt cheap and plastic like. Pillow covers slipped off as they were too big for the pillow size. - Generally, the apartment felt tired and needed a refresh. Several wall pictures broken or damaged, etc. Likes: - Great view. - Great location. - Tidy & spacious apartment. - Access to gym, indoor sauna.

Room was perfect and as described so I do recommend. Great location and price. Communication was a problem at the start with the property manager as they did not receive my messages via Expedia app to request early check in. Also the room was not ready at 2pm so they offered a late check out. Other than that, we were really happy and would stay again.

Property was amazing!! Gold Coast luxury resorts management team was poorly organised, check in and check out was very inconvenient, room wasn’t ready on arrival had to wait longer & wasn’t notified when it was ready as they promised, we had to chase them up. only had one key available which we had to personally return to their office which was half an hour away from where we were staying. we will be booking direct with the property next time. very disappointing given we are here once a month.

I stayed here before and was completely satisfied, but this time I was very disappointed. The carpet in the master bedroom was damp, and the bathroom exhaust fan was not working. I stayed for three nights, yet only one day’s supply of shampoo and body wash was provided. Because the exhaust fan didn’t work, the entire room smelled damp. The kitchen range hood was broken, the dryer handle was nearly falling off, and both balconies had lots of spider webs. The kitchen bin still had trash left from the previous guest and was not emptied. Overall, this stay was really disappointing.