호텔 NO

The instructions for keys and car retrieval was not very clear and we got very frustrated. A key box at the top of the stairs , a key box in the car park. A little testy .

Tara was so helpful and lovely. Great location. The trailer was quite basic and needed a good airing. Unfortunately it didn’t meet our expectations and we left after a night. This is no reflection at all on the staff, who were excellent.

Love the location, love the concept and possibilities. It was a cold night and the airstream left a little warmth to be desired, but overall, I’d give it 4/5 rating.

Minibar included, but no chocolate. Make the chips smaller and include at least 2 small chocolates. Bed, pillows, blanket all good. But difficult getting on the bed. Please add a step to make it easier to get on the bed. Please add light switches near the bed. Some foldable wall hooks for hanging clothes would be useful too. No physical keys – but (Bluetooth key) was unreliable at the start. We were given a key but it never worked. Understand you are trying to be different but should not trade off convenience. Keypad entry might be a good compromise. Nice freebies, coffee downstairs good, please make it a bigger cup and a double-walled one (is good for hot drinks) esp. we need to use the other hand for unlocking doors. Better yet, provide a small basket for carrying all breakfast stuff from café downstairs. IPAD and Netflix access good. More cushions needed to make sitting and watching more comfortable. Bathroom nice and clean, water pressure good. But drainage in sink and shower areas bad. No hair dryer, no tissue box, they’re commonly provided. Shampoo/conditioner blocks were unique but only 1 soap ¼ the size of shampoo. With Covid, antibacterial soap is best. Mystery check-in/etc may need to be ‘re-designed’. I helped guests in 2 other airstreams and cleaner helped us when we arrived. Maybe give more hints about this mystery so your customers look forward to it as a real adventure cos it’s no fun for everyone if you have to explain it after the frustration.

I didn’t receive my key and did not stay at the hotel