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This is the second time I am having a bad service experience at this Ibis. At the gym there were no towels. I called up the front desk to ask for fresh towels but none were sent even after waiting for 45 min. Similarly, I was asked to keep the plates outside the room when I called the restaurant to send somebody to pick up the plates after dinner (in room). Maybe they don't have enough staff to service guests.

Stayed here for one night and had a disappointing experience. Check-in was smooth, but there was no assistance with car parking and taking luggage to your room. In the room, basic things like the kettle and TV remote weren’t working, and even after informing staff multiple times, issues were not resolved at all. Breakfast was poorly managed—only two servers for a crowded dining area, and we had to repeatedly ask for basics like water, cutlery, ketchup and napkins. Overall, the service did not match the price. It felt overpriced and poorly managed. Only consider if you’re staying with zero expectations.