엠블럼 호텔, 뉴 프렌즈 콜로니

Good experience

Services by staff good but rooms are not well maintained bathrooms are in bad condition stay is average

The team was helpul. The acted upon the complaints. The tolet lid was broken. The room was not cleaned. We still could see the hairclip from previous occupent. The quilt looked run down completely to the ectent that we got itchiness once we got into the bed. The team stated pumping water into the tank at 2 am in the moning creating noise that we could not sleep. On complaining they switched it off. So overall not a pleasent stay.

Friendliness of the staff

I am disappointed since the pictures when i booked the room were telling a different story from what we experienced. There was cockroach in the room as well as in the bathroom that i reported to the hotel staff to which they replied, it will be cleaned in the morning and i had to leave in the morning. No microwave in the room, i guess it is because they don't allow outside food in premises. There was quite disturbance during midnight when we were struggling to sleep, i guess staff was chit chatting in the corridor where our room was and they can be heard easily from inside the room also bathroom door was making a sound when open or close which was not good when you use it during the night when others were sleeping. Room has a smell of moisture, there were mosquitos in the room. Cleanness is the main issue. Honestly, it is not worth the money i paid.