트라이베카 서비스드 호텔 바이 밀레니엄

Second time stay We will repeat again

They are managed by a Malaysian company Millennium NOT the international hotel group Millennium. We have been travelling worldwide and this is the first time we had to change room 2 times. Only the 3rd room was acceptable. First one layers and layers of dust covered the upper portion of the wooden room divider. Sewage was making weird noise like waterfall even when not in use. Second room floor skirting almost fell off. Toilet bowl cover was filled with rust even they themselves could not clean with chemicals. Stains on walls and door frame not cleaned off. Battery cover on remote was missing. 3rd room finally acceptable though a tap next to the toilet bowl was leaking profusely not sure since when. It was only repaired the next day. Though they upgraded our room twice, threw in a free lunch and free breakfast for 4 mornings, the experience and feel is way off since they could not even get the basics of cleanliness, hygiene and room maintenance correct. Breakfast was cold. Burners not lighted up. Food was mashly. First time becoming like mystery auditors checking on their rooms instead of proper hotel guests. Very telling. Cleaners took at most 5 minutes to clean a big size 2 bed room unit. From here you know the standard of the cleaning and those faults mentioned above were not even reported to management by the cleaning team. We had to report on their behalf instead. Hotel should have paid us to stay with them instead. So please be wise and enlightened before you decide to stay with them.

Great location, standard breakfast, washing machine plus dryer, and suitable for family with young kids. Not able to enjoy the pool as it’s on renovation/ major maintenance

Receptionist weren't really welcoming. They didnt acknowledge us until we sat down. Lobby smelt weird, not sure why. Room was not well maintained. Laminate of the kitchen was peeling off, the tv console had discolouration, the tv inside the room you would need to manually switch it on and the kettle spout was absolutely dirty, it looks like they only cleaned the inside but not to spout, did not dare to use it. The room however, came with a washer, toiletries, towels and drying rack. The place is not far from TRX mall and you could probably walk to Pavilion too. It definitely is not the best place to stay if you are a family with young kids as there is a bar right at the front Lobby, so when head back from your day, you'll be passing by the strong alcohol smell. 1 of the pools were closed for maintenance but when we went to the other swimming pool to take a swim but didnt because there was an exposed cable at the shallow area (although taped up), it is still dangerous and a risk getting electrocuted. Gym had a good amount of equipments to use, well maintained. Breakfast was mediacore, your basic cereals, bread with spread and other small stuff. You can skip booking with breakfast and just make your own or head out for breakfast, it will probably satisfy your stomach. If you plan to always be out and not use the facilities, I guess this is a good place to stay? Advice for the hotel, you should get your Head of Front Office to check your staff and ensure the lobby is clean and smells nice. Head of Housekeeping, you should check whether your housekeeping supervisors are checking the cleaned rooms properly before releasing. You should also see to replace the lamination of all the rooms.

All ok.