BTH 서비스 스위트 - 타임스 스퀘어

Old bedframe and other furnitures, dirty pillowcase, toilet too smelly. Try to clean it with water but the smell still there. Very dim lightness make it feel scary during night. Seems like the room was vacant too long. We couldn't continue stay, and check out just after 5 hours stay.

The hotel has a great location, with plenty of shopping and food options nearby, and it’s conveniently located right beside Lalaport. The room size was surprisingly big, which we appreciated. However, communication was quite poor. Most interactions were handled by agents rather than actual hotel facility staff, which made it difficult to get clear and timely responses. There was ongoing renovation during our stay, and the hallways were dirty as a result, which was disappointing. While we understand that we paid a cheaper rate for the room, this was not communicated to us beforehand, so expectations were not properly managed. Room maintenance and overall cleanliness were below standard and need improvement. Overall, the location and room size are definite positives, but better communication and improved cleanliness would greatly enhance the experience.