빌리지 어버브 더 클라우즈

Lovely property. I don’t understand why people rated this poorly. The water was hot, the utilities worked great. They are a bit older, but it didn’t not bother me. We stayed in the bungalow 1 and it had a great view. We were invited to walk the property and the staff was v friendly

Some of the pictures are outdated because additional rooms have been build in a second row. Our room did not match the booking pictures as it was in the second row and perhaps a little more exposed to sound and with less of a view compared to the front row. But the wonderful greens and gardens, as well as great view from the breakfast terrace and attached sitting area make up for an overall great stay. Service staff could be more proactive. The plastic DIY store shampoo dispenser did not work unless you open the lid and dip in. But again these small aspects are compensated by a wonderful hotel set up and surrounding farmland view with easy walks to experience Balinese culture.

Det som höjer betyget är utsikten och läget. Det är lugnt och vackert med undantag för hundar och andra djur som låter om nätterna. Öronproppar behövs. WiFi fungerade uselt när vi var där om man har behov att hålla sig uppkopplad. Förhoppningsvis köper de in bättre grejer nu när vi klagat. Har man specialkost räcker det inte med att säga till varje gång utan personalen måste utbildas med vad alla rätter innehåller för att kunna ge mat allergiker tål. Blev serverad saker jag är allergisk mot och fick spotta ut maten efter att jag frågat servitören 5 gånger när jag beställde. Blev trots detta serverad mat jag inte kunde äta och fick allergisk reaktion.

Place is really nice, the staff was very nice too but misses a lot of details. The bathroom was very poor and unclean. The bath mat had bleach stains, no clean towels provided after two days. The breakfast was very poor and the dishes of the restaurant were really NOT GOOD. I insist these problems are to get checked from the OWNERS of the place, as they sell the hotel as a "eco-boutique", but it's far from that. The staff (Putu, Made and the girls), were always very nice to us and friendly and made their best to make us feel well when they could.

The resort could be nice but lack of service (super slow check in, wifi not working, no umbrella but heavy rain, full of flies in the bathroom). We went to the Spa, the worst ever, I had some drops of the rain on my face, there was a frog in the spa bathroom + hundreds of flies, the blanket was hitchy, terrible. Usually during a message you don’t want it to end, there it was the opposite