캐피탈 O 293 무티아라 히자우 스위트 샤리아

My husband and I checked in to our room and the air conditioning was broken. They allowed us to switch rooms but the air conditioning didn’t work in the second room either. We eventually were told to go back into our original room after repairs however they did not repair the AC successfully. We finally moved into a third room with the AC working, however the bathroom had a leak in the faucet and toilet, it smelled like mold, looks as though it has never been cleaned and there was a leak coming from the ceiling directly over the toilet. When it rained, the bathroom floor was soaked. Not a good experience which is unfortunate. The staff was friendly.

When we arrived we were very happy as it looked amazing. However, the room we was given was not clean at all. Staines everywhere on the bed, bathroom was filthy, carpet felt disgusting too so we wore shoes the whole time. The wallpaper is falling off the walls and there was dust everywhere. The rooms need a proper clean and refurbished before this can be considered a great hotel.