원 업타운 레지던스

we booked a studio unit but the owner transferred us to a suite room with 2 king size beds in consideration for our kids. the location is very convenient in terms of shopping and recreation.

Unbelievably bad experience for me. Had to wait for almost an hour for me to be checked in as the only person-in-charge went out for dinner. There a terrible smell from the kitchen sink. My room wasn't turned over the next day.

We had a hard time checking in. My 2 senior parents, 1 senior yaya and 4 year old son had to endure the hassle of checking in. No assistance from the front desk. The owner took time to reply! Then when they got inside, the aircon WAS NOT WORKING! It was really hot in Manila! There were 2 aircons and we were just asking for the other remote so that we can turn on the other one. BUT THE OWNER TOOK HOW MANY HOURS TO REPLY AND TOLD US THAT WE DO NOT NEED TO PUT THE TEMPERATURE LOW SINCE THE AIRCON WON’T COOL (???). At 5pm, we decided to book another unit and check out!!! THE OWNER HAS NO EMPATHY!!! AGODA JUST REFUNDED 30%. WE WASTED SO MUCH MONEY. IT DO NOT BOOK THIS UNIT!!!!!!

The air conditioning units were old and not powerful enough, so the room stayed hot and uncomfortable. The furniture felt outdated, and there was a noticeable food smell upon arrival. Cleanliness was a major issue—there were food stains on the kitchen counter, trash left on the chairs, and it didn’t seem properly cleaned. I even had to clean parts myself. Overall, it felt uncomfortable, and the heat made it difficult to sleep.

1. Check in procedure is horrendous. You have to go to a completely different room off site. You have to cross the street, under the sun, no staff at the lobby to assist with your suitcases. 2. Reception and check in staff are rude. They made me feel unwelcome and gave me vague instructions for check in. They did not even offer amenities. 3. It is advertised to have a pool. Butnwhat they dont tell you is that the pool is off limits to guests during the weekends. 4. My room's grease trap under the sink had a very powerful smell, emanating to the rest of the room. Almost unbearable.