EJB 룸 앳 더 막탄 뉴턴

when im trying to check in they dont let me check in because they cant find my reservation . I wait for 30 minutes they dont find anything why they cant find my reservation after i show them the reservation number and the receipt.I was so dissapointed because i just got to the philippines my flight was late im ready to go bed.So next day i came back to the same building i show them my resevation again then they found my reservation lol is that a joke ? the staff not communicating with guess what so ever ,they kitchen is leaking no rug in the kitchen.The sink keep leaking the bathroom door cant open it because my neice friend lock the door cant open it.TERIRBLE PLACE they ddnt give my refund back the day that i cant check in because they have somebody staying in thr condminium that i already paid for 10 days.

The whole property is fine but the amenities is socks. Refrigerator it’s not working, No Wifi, no battery of all the remote TV and the air conditioner, the masters bedroom bathroom toilet is bad. We informed the front disk about but the maintenance can’t fix it. They told us to call the property owner. We don’t know who owned it. We booked it on line. Nobody assisted us to the unit we went upstairs because they said the room is open. We been waiting for too long for someone to come over to take us but no one came so, we asked the front disk if we can go up and they said yes because the unit it’s open. Having said that, the person in charge will show up in our condo but no one. So I’m disappointed about what we discovered no wifi, ref is running but it’s not working, no battery of all the remote control and toilet doesn’t work properly.😣😣😣

レジデンスなのでホテルとは違うのでホテルのサービスは受けられません。シャワーの水圧は覚悟してましたがお湯がでませんでした。ドライヤーはありません。確かによく見るとドライヤー完備とは書いてありません。 普通の1LDKです。オーナーの私物が机の中にありました。セキュリティボックスありとありましたが、セキュリティボックスはありません。机の引き出しが鍵かけられたのでそのことですかね？ ロビーのフィリピン人スタッフさんはとても良い方でした。