파노라마 나트랑 호텔 & 아파트먼트

If there is negative star that’s what I would rated them. Ok let’s start my experience booking them through Expedia.I’ve booked 15 rooms for 30 persons 3 days in advance for 7/16 through 7/19. They sent me a bunch of emails said they’re have confirmed my booking and can’t wait to see us, so I thought was ok. We drove 6 from Saigon to Nha Trang which where they are, 2 hrs left to arrive I called the number they provided to check just to found out a lady call herself manager her name is Ms.Diep told me that they’ve canceled my booking without sending us any information about cancel and this B..ch was so rude when I asked why just to get an answer no rooms for us and told go call Expedia for refund I was mad and didn’t know what to do but lucky we found a different location and still trying to get my refund from Expedia. From what I’ve heard that they sell ours rooms for higher price because now is the busiest times for travel. That’s my experienced with them so stay as far away from them!!!

Booked online only to arrive and spend ages waiting at the front desk with little communication. Was then told I didn't have a booking which I did, to then be told they were overbooked even though there were still availability showing online. Terrible thing to have happen on my birthday as well and after being really unwell in hospital and wanting to treat myself, they had very little care.