탠커슬리 매너

Good stay and facilities. Pleasant staff. Overall nice stay.

Good hotel, friendly and efficient and the spa was lovely (although my treatment room was a bit cold which made it less relaxing than it should have been). The food served in the hotel was god-awful but with nothing much close by was necessary for the first night.

Lovely comfortable big bed and very tastefully decorated rooms. I had an excellent night sleep. Staff were all very friendly and accommodating. I would come here again.

The hotel is in transition from being a QHotel - it is now part of the Mercure group. Systems were therefore not entirely woking correctly causing IT issues.

On arrival at the hotel were welcomed and first impressions were good. We were allocated a room above reception. We went out for the afternoon and on arrival back in our room we noticed that it had become very noisy in the reception area below. There was a wedding close to reception. Throughout the evening the noise got louder and louder. My husband complained and asked to be moved . Unfortunately we were told by the receptionist that the hotel was full and we couldn't be moved. The receptionist apologised and said we would be compensated. The following day were were moved to a quieter room. On the day we checked out my husband raised the issue with the manager and was told that the rooms over reception were usually only allocated to wedding guests. My husband checked the bill and we were charged twice for the restaurant bill and not compensation. The hotel is lovely and the facilities are really good, but we were not happy with the service we received.