이우 호텔 루안다 탈라토나

Quiet place, eating place far away, non availability of snacks in the night

There was no bathing soap in the bathroom. There was no hot water which made me very sick because I do not bath with cold water. The hotel should have forwarned me before checking in as opposed to keeping quiet.

When we attempted to check in we were told we did not have a reservation. I showed them our receipt from Expedia so they magically discovered our reservation. The "free welcome drink" advertised on Expedia turned out to be a pitcher available with tap water. The room booked for 2 only had towel, cup, and glass for one. The Tv did not work and the worn and shabby furniture did not look clean. The included breakfast buffet was good and dinners were not bad and reasonably priced. The bar area outside was nice. A very big stretch to call this a 3 star hotel. Would definitely not stay here again.

As all hotels in Talatona under $500 a night are poor, singling this one out as being worse than the rest would be unfair. It’s new and the rooms in good condition, but it’s let down by no customer service by staff who have clearly had no training in hospitality. Want to press a shirt and borrow an iron. No, there isn’t one. Only way is for you to pay $10 to have it sent to laundry, that’s $15 if you want it back in 24 hours. Not so great if you have a meeting in one hour. Internet woeful, small pile of vouchers needed and it disconnects every time your phone goes idle so hunt the password to sign in again. Service so poor that despite asking the night before whether the front desk would be manned at 0600 when I left, there wasn’t a soul in sight, so I was unable to settle my bill for extras.

Not recommended