노보텔 아테네

Room is clean - value for money

Everything was perfect except the surroundings

Clean room, friendly staff and in a great location.

Das Zimmer war schmutzig und es hat gestunken. Wir mussten darauf bestehen das Zimmer zu wechseln. Auch das zweite Zimmer war extrem abgewohnt und entspricht lediglich einem Stern.

It is not my habit to leave negative reviews, even when an experience is unpleasant. However, my stay at Novotel Athenes warrants an exception. Upon check-in, we were upgraded to a Level 5 room with an “Acropolis view” and complimentary minibar for the entire stay — a benefit we are accustomed to as Accor Plus Gold members. Unfortunately, things started to go south on Day 2. When we returned to our room, the beds had been made and towels replaced, but the water bottles and minibar were not replenished. We assumed it was a simple housekeeping oversight. No big deal — we went downstairs to request a couple of bottles of water. The lady at the bar handed them to us rather reluctantly. On Day 3, the same issue occurred — no water and no minibar replenishment. Without water, even making tea becomes impossible. The hotel is located in an unpleasant neighbourhood, and walking 650 metres to the nearest supermarket just to buy water should not be necessary in a 4-star hotel. We went downstairs again to request water. This time, the bar staff’s body language and the comments she made to her colleague in Greek screams like we are some freeloaders asking for more than we were entitled to — problem is, we were not given any!