콤보 비치 리조트

A 5-star hotel with a 2-star overbooking issue. (Note: many guests were faced with the same problem we had.) We arrived at Kombo Beach Hotel at 2 am on a Saturday night with our two children, tired from the late night flight, but eagerly awaiting the superior room we booked for a week's stay months in advance, only to be told that there was no room for us. Imagine, landing in a new country in the middle of the night, to be told that the room you paid for was not available and that there were NO OTHER ROOMS IN THE HOTEL FOR YOU AND YOUR FAMILY!!! The front desk staff then explained to us that they would put us in a neighbouring hotel overnight and that we could speak to the manager the next day at 10 am. We were not satisfied with this but had no choice as we were effectively homeless and so we relunctantly took this option. After walking a few meters down the road to a neighbouring hotel, arrangements were made, and we were checked in and lead to the room in this new hotel. Imagine our surprise that, after booking a superior room at Kombo Beach, the room were put in to stay had no wifi, no TV, full of mosquitoes and a rickety bunk bed that my children could not even safely sleep in!!! We coped over night thanks to our resilience and mosquito spray and went back the next day to speak the manager, who then told us to come back later on in the day. This unfortunately did not change anything as apparently the room we had booked was given to someone else.

Les équipements sont insuffisants. Pas de savon au lavabo. Papier toilette compté, les fenêtres sont extrêmement sales, le parquet est défectueux, les finitions sont dignes d’une hutte, la saleté règne partout. Les sièges du restaurant sont noires de crasse et les coussins tachés. Le buffet: une honte. Du poulet sous toutes ses formes jusqu’à ce que mort s’en suive. Pas de charcuterie le matin hormis une tranche de fromage et une sorte de pâté immonde. Le balcon est très dangereux, les carreaux ne tiennent pas dans la balustrade qui ne tient pas au mur. Si cet hôtel a été bien un jour, il est en plein déclin. Ils ont le lieu pour eux qui est somptueux. La wifi fonctionne correctement mais pour le reste, il y aura un jour de graves accidents dans cet hôtel. Plainte a été déposée, j’ai reçu deux mails et renvoyé des photos et puis….plys rien.

Great ambience and scenic beach. Swimming was amazing too. Good food variety. However, they need to genuinely improve conditions of the rooms. Dusty and washrooms were not great. The lawns were not mowed and appeared bushy with insects. Reception also needs to do better and be more professionally organized.

Loved the hotel staff are brilliant and rooms are always nice but the major issue is the street outside hotel ..the hassle you get trying to walk down the road is like nothing I have experienced before ..many other guests say they same ..that put us off the hotel for our trip next time..but apart from that a amazing hotel