헤버트 사무엘 오케아노스 스위트 헤질리야

So much wasted potential, this could be an amazing place to stay at. For now its a great location and that's it, the hotel is poorly managed and maintained, from ripped carpet at hallways to mold in bathrooms, missing light bulbs, broken dirty furniture and super dirty windows and glass railing that makes it hard to enjoy the beautiful beach and ocean. An absurd and lawsuit waiting to happen is a slider door to the balcony that can be opened only if you are strong and fit, and has no handle to open from the outside, and to make it worse it dosent have a lock. The manager's attitude shines and followed by her stuff that instead of taking responsibility, act and solve issues, find excuses and blame the gusests (not only us, others as well), the manager attitude is a beacon to what happens in this place. On top of all that the Wi-Fi is as slow as if its 2010 with dead zones at about 50% of the hotel, including inside the room. This place was probably at some point a luxury hotel, but they dont deserve to call themselves that anymore, at best its a 3 star hotel at a great location. Don't let the pictures or the misleading description of their website fool you, this is not what you get. Time for corporate to take action and save this place. Dear management, if you are interested in improving, I would be happy to share with you photos, videos, and my horrifying experience.