뉴 페트라 호스텔

Our booking wasn’t found in their registers when we arrived. When we finally got a room it wasn’t at all what we booked. On our our booking-confirmation it said that we would have a window with a view, a fridge and a kitchen in the room. We didn’t get any of that. I suspect that much of the information this hostel has on Hotels.com is wrong for ALL their rooms and they need to change it. The first morning the electricity in the room died when we were gonna go up and take a shower. Completely dark. We went to the reception to inform them about this, but no one was there. Horrible experience when we were gonna go up early for a day tour. The second day the Hostel was kind enough to listen to atleast one of our complaints: the lack of View (which was promised on our booking confirmation). We got a room with a view over the streets outside. However, it instead lacked double-bed, kitchenette and fridge. Moreover, it turned out to lack heater (it was cold in the winter), and when we asked for a portable one (which we had in the previous room) they said they couldn’t give us that, and only offered blankets. The only PLUS with this Hostel is its GREAT LOCATION, free coffee and staff that atleast tried to listen to our complaints. I wouldn’t have minded at all about the BAD QUALITY of this Hostel (I have accepted worse) if it wasn’t for the fact that their HOTELS.com description/info was A PURE LIE and make people disappointed and angry. Maybe they mostly rely on booking.com.

Hôtel un peu vieillot. Salle de bain très petite et mal agencée, nous sommes vite inondée dans la chambre après une douche. Le personnel est super agréable. L’hôtel super bien situé (dans la vieille ville de Jérusalem).