랜드마크 아시아 서비스드 아파트먼트

My Dad and I booked a once in a life time trip to India, once we arrived at the apartment at 1am there was no one there to check us in. Before travelling I was advised to contact the care taker who would let us in, i called and called (as well as reception) and no one answered Leading to us having to check in to an alternative hotel for the night. I am still fighting for a refund for the first night... I wouldnt call the apartments serviced, as it would only 'serviced' the first two days out of the 2 weeks we were there, and by serviced meaning the floor was sweeped and that was it. There was construction work going on, on the outside walls of the apartments therefore there was constant banging from 9am until 6pm. We were not warned in advance or when we could finally check in. The apartments also say it has a pool, which is true but it is only open from 6pm until 8pm... The only good thing about the apartments in the outside seating area in the complex, surrounding by trees and animals.

The apartment listing does say it has a kitchen — but has no stove or cookware. Only a microwave with some serving dishes. The place advertises itself as a service apartment which by definition means “ A serviced apartment will include a full sized, fully equipped kitchen, enabling you to prepare homemade meals and store food and beverages in the refrigerator. ”. There is no full Indian meal you can prepare with a microwave. There was little help from the Hotels.com support desk as well.

There was a billing problem on my stay and the receptionist wouldn’t entertain my request. She prioritized another customer before me because he had several rooms booked at the property and that was commercially more viable for her. Poor hospitality. Poor coordination to set up the room despite checking in 5 hours later than my scheduled time