올드 스완

Loved the hotel and restaurant, such a beautiful building and rooms, outside lovely too, with croquet, giant chess and hoopla. Food was very nice, we had evening meal and breakfast. Staff friendly and attentive too. We’re definitely coming back. Fab location.

The cottage is very dirty and has a strong unpleasant smell — it really needs a deep cleaning. The service is not professional, and the food is poor

Disappointing for 500$ a night. Shower doesn’t get warm. WiFi doesn’t work. Breakfast was included but didn’t taste great. There was no beautiful garden or walking area around the property like I imagined and when I asked the front desk the walking path pamphlet they gave me is a dangerous one car road with no footpath. On my own I discovered that the sister property across the street has a decent walking path along the river. It just doesn’t match up the expectations created by their website. This feels like a 3 star hotel not 5 star.

Bedroom not well ventilated as only a small window in bedroom which could only be opened slightly. Everywhere looked a bit tired and in need of refurbishment. WiFi took long time to connect. Poor reception on TV in room. Not sure how this hotel has a 5 star rating.

FALSE ADVERTISING: I selected the Old Swan Hotel specifically because the listing on Expedia stated that the property offered air conditioning—an essential amenity for my stay. Upon arrival and check-in, I immediately noticed that the room was uncomfortably warm. I searched for the air conditioning controls but could not locate any. I then approached the front desk to inquire, and the receptionist informed me that the hotel does not have air conditioning in any of its rooms. This directly contradicts the information provided the Expedia site at the time of booking. This discrepancy constitutes false advertising and significantly impacted the comfort and quality of my stay. I feel misled by the inaccurate listing and believe this situation reflects a bait-and-switch experience.