오요 18478 호텔 맥스

I am raising a complaint regarding an unfair and unethical denial of cancellation for my booking at Hotel O Max (Booking ID: ***) with a check-in date of 18 December 2025 and a total amount of ***. The hotel has refused online cancellation by citing that the check-in date has “already passed” and is enforcing a No-Show charge, despite the fact that no service was availed, no room was occupied, and no reasonable attempt was made by the hotel to contact or assist the guest. The cancellation policy is being applied in a rigid and exploitative manner, with zero consideration for customer circumstances. This approach reflects a complete lack of customer empathy, flexibility, and professional hospitality standards. A cancellation policy should exist to ensure fairness—not to penalize customers by charging money without delivering any service. I strongly believe this practice is misleading and unjustified. I am requesting a full refund of the charged amount and appropriate action against the hotel for adopting such customer-unfriendly and opportunistic policies. Please find all relevant booking details attached. I expect a fair and timely resolution to this issue.

I am raising a serious complaint regarding my booking at Hotel O Max (Booking ID: ***) with a check-in date of 18 December 2025, amounting to ***. Upon arrival, the experience was extremely distressing and unacceptable. The room condition was poor, with clear hygiene issues and an unpleasant, lingering smell, making it unsuitable and uncomfortable for stay. This is a basic expectation from any hotel, and Hotel O Max failed completely on cleanliness and upkeep. Additionally, there was no staff available to assist with luggage, reflecting severe understaffing and lack of basic hospitality support. For a paying guest, this level of negligence is unacceptable and unsafe, especially after travel. Due to these substandard conditions and the absence of proper staff support, I could not proceed with the stay. Despite this, the hotel is now enforcing a rigid No-Show policy and denying cancellation/refund, attempting to charge the first night without delivering acceptable service. This behavior is unethical and misleading. Charging guests while providing unhygienic rooms, foul-smelling premises, and no staff support is a serious violation of hospitality standards. Policies should not be misused to shield poor service quality and operational failures. I am requesting a full refund and immediate action against the hotel for poor hygiene, lack of staff, and unfair enforcement of cancellation policy. All relevant booking details and evidence are available and can be shared if required. I expect a prompt and fair resolution.