그랜드 오아시스 칸쿤

The place was ok, the room was outdated, hard to get reservation for the restaurant, if you get late to your reservation they wont let you in, food was ok, long lines for dinner, we had to take down the beach chairs from the pool and there wasn't barely any shade, the staffs were nice a d friendly. The beach was my favorite place had a great time there.

I am disappointed with my stay. Never going back.The toilet in our room was leaking, the air conditioner was dripping water onto the floor and the door to the balcony was really difficult to open since it had no handle on it. It was really difficult to get seating by the pool and it seemed that they were either overbooked or simply neglected to place more chairs out by the pool to accommodate capacity. The excuse that there is not enough space is not valid as they could easily fit an extra row of chairs along the entire length of the pool. If you wanted to get a chair by the pool you’d have to get there well before 7 am to try and reserve your chair… and even that didn’t always guarantee you a spot. One of the days during our stay, we got to the pool around 8:30am and not a single chair was available. We saw a group of employees with a pile of lounge chairs and asked if they could place two by the pool deck to which they said no because there “was no room”… they told us they would be placing them on the beach. We decided to try sitting by the beach but that same employee ended up kicking us off the chair for an unknown reason and only ended up seating us maybe 20 feet away from our original spot because we kept asking why. Odd. Long lines for food and drinks, bars always backed up. difficult to get new towels. Reservations hard to get in the restaurants. We went in the last week of February, I cannot imagine how much worse this will get during peak spring break season.

Atendimento ótimo! Quarto não foi condizente com a reserva pois não tinha duas camas de casal e sim um sofá cama um pouco desconfortável até - éramos 3 pessoas - no sistema all inclusive deles as bebidas só são as que estão no início da hospedagem, com reposição apenas para água. Mas é um lugar ótimo.

Food was horrible and I’m not a picky eater. The steak house and Italian restaurant are by reservation and out of 6 days we could only get in to the steak house once. Staff at check in and concierge were rude and acted like they really didn’t like Americans. It makes a real difference if you have a pyramid bracelet or an oasis bracelet. If you had the oasis bracelet there was a lot you couldn’t do or get in to. Tried to upgrade base on what the app said and they told us no. We will never be back.

Todo muy bien, recomendable al 100. Regresaremos.