클럽 빌라

골목안에 있어 조용하고 직원들의 태도가 좋아요~~

This has perhaps got to be one of the worst hotels I’ve stayed in since I started staying in hotels over 40 years ago! Check-in; After being told “we will try” for an early check in, then being told “1pm”, then finally “2pm” my two young kids and I were kept waiting at the reception after travelling all night on a flight and getting no sleep. The staff were ultra rude and kept throwing the rule book at us. When we asked to speak with the GM Sanoj, he stopped short of abusing me and was again rude and dismissive. They took 1.5 hours to clean the room despite Sanoj’s claim of 30-40 mins. Zero empathy and they kept rudely saying “wait till 2”. Noisy railway line; A railway line passes barely 50 metres away from the room. All night train sounds and unbearable vibrations ensure that you do not get a good night’s sleep at all. Food prices: Absolutely unreasonable and astronomical, which is almost criminal for a place that has no other options around! Water: We were given 2 0.5 litre bottles of water every day for a family of 3! When we asked for extra water, we were asked to pay! The first in any hotel! Only after fighting did we get our water. When leaving, a staff member actually snatched away a water bottle from us saying that they’re reusable glass bottles and we cannot take them away from the hotel! It probably cost just a few cents, but this is how they behaved with guests! The room: We had a duplex room. The side table in the loft was termite eaten and falling down literally. The cooling did not reach the loft, rendering that space hot and almost unusable. Flooring was worn out as was much of the woodwork. Random electrical switches all over the room made lighting impossible to find! And the room was so dim that we had to use torches to read inside! A dangerous staircase with the banister on the wrong side made for a treacherous journey to the loft. So much for a hotel designed by a supposed architect! Common facilities: Just 1 restaurant, an average pool and no other amenities would put this in the 2* category for me. Yet they behaved like it was a boutique 5* facility! Staff attitude: Rude, racist and highly obnoxious. They seemed to be thugs who were told to run a facility and treated guests like jail inmates! My first ever experience of Sri Lanka was unfortunately shameful and disgusting and this property needs to be condemned in the strongest possible language. Club Villa is a disgrace to Sri Lankan hospitality and culture and I wish it nothing but the worst. Shame!

Second visit and just as good. Beautiful setting, good food and wonderful staff. Will be back

Staying at Club Villa, Bentota was serene yet charmingly unique. Our colonial-style room overlooked lush gardens, the pool, and beyond it the railway track—where occasional trains passed, adding character without disturbing the calm. With private beach access, soulful Sri Lankan breakfasts, and lantern-lit evenings, it felt less like a hotel stay and more like a timeless coastal memory.

Amazing property designed by Geoffrey Bawa. You will find beauties in every corner. I would love to go back again.