로열턴 하이드어웨이 세인트 루시아, 오토그래프 컬렉션 올 인클루시브 리조트 - 어덜츠 온리

I had an amazing experience during my stay at the Hide away. From the moment I arrived, the staff made me feel welcomed and well taken care of. A special shoutout to Tashael Joseph, who went above and beyond to ensure everything was perfect. Her professionalism, kindness, and attention to detail truly elevated the entire stay. I also want to highlight Eddie from valet, who was incredibly friendly and efficient every time I needed my car. His upbeat attitude and helpfulness made coming and going effortless. The resort itself was beautiful, but it was the people who made the experience exceptional. I’m already looking forward to my next visit.

The facilities were all pretty good. The buffet was always lukewarm, but pretty tasty. The highest point were my butlers, Raymond and Kurtney! They gave EXCELLENT service and was a tremendous representation of your organization! They were the ones that saved my experience. The greatest downside was the children everywhere. I always choose an adult ONLY resort, which is what I thought this was. The Hideaway was an adult only section, but if you share everything else with the family resort it defeats the purpose.

A mixed bag. The airport transfer is a minimum of 90 minutes. Roads are bad & its not comfortable. Driving by locals can be scary! The hotel is big & geared to the US market. It consists of 8 accomodation blocks in a U shape around the beach with the main building at the back. Rooms & beds are pretty good. The "Hideaway" is a complete misnomer, its just the first 3 blocks on one side & not hidden away at all. It has its own pool & bars + section of the beach & is adults only. The pool area is very noisy because of non-stop music played at the bar all afternoon. Its not a place to spend a relaxed & quiet day, If there is one word to describe the whole place its "NOISY". Leaf blowers going at 7:30 am, construction works at 7pm, incessant music around the pool & sometimes 2 lots of music playing at adjacent pools. The main entertainment stage is directly below & in front of the main lounge/bar area & any time it is in use the volume is immense. This makes the lobby bar areas unusable. There was some sort of DJ event on Sat 31st Jan where the noise level was utterly absurd. The food is pretty good & the drinks are branded. There are 5 or 6 restaurants apart from the main buffet. Unfortunately, all these are also really noisy because they have hard tiled floors & high ceilings & no soft furnishings. Sound just bounces around inside them, Don't buy anything like sunscreen or insect repellent from the shop. The prices are beyond obscene - left a bad taste. 5 star? Maybe..

Cleanliness, quality of food, long wait times, advertise 7 restaurants but only 1 and buffet open. Staff ignores you when you approach the bar, most look like they don’t want to be there. Made reservations for the Culinary Experience, when we arrived it was closed. Made reservations for private beach dinner pre-ordered the surf and turf package. The package stated “ lobster and filet.” When we were seated and champagne opened we were told they were out of lobster, and prawns were the substitute. We received thin, tough meat and small shrimp. Never received our birthday gift from guest services. Awful, I do not recommend.

Yes...amenities..clean room staff