오크 레이 헤리티지 호텔

Good place to stay in Kandy. Walking distance to most attractions. Unfortunately hotel has NO lifts and being 4 stories may prove difficult for some. Wide stairs and port service does overcome this but could be better. This should be highlighted in advertising. Breakfast buffet excellent, with evening meals available. Great view over Kandy spoilt a little by substandard building close next door. Hotel unlicensed for alcohol but I understand this is being addressed.

We stayed at Oak Ray Residency during our visit to Kandy, and unfortunately, it was a very disappointing experience. First, we booked a Deluxe Double Room with lake view, but when we arrived, they gave us a triple deluxe room without the lake view we paid for. They refused to change the room even after we questioned it. The hotel itself looks very old and poorly maintained. The room was not pleasant at all. Bed sheets, pillow covers, and curtains looked extremely old and brownish, making the room feel dirty and uncomfortable. Definitely not worth the money. The food was also average with very limited variety. The most concerning issue happened when we returned to our room after visiting town and found our room door left open. we checked whether staff came clean the room but room wasn't clean also. when we asked the hotel staff, nobody took proper responsibility or gave a clear explanation. This made us feel very uncomfortable and unsafe. After continuous arguments, they finally showed us CCTV footage after a long delay. By that time, we had already lost confidence in the situation. The footage was unclear as well. Overall, this was a waste of money and not a place I would recommend to anyone visiting Kandy.

Overall room was comfortable enough & daily house keeping staff were spot on.

Overall experience was good. However there were ants on the bed and the room. Breakfast was not good as the choices were limited.

The staff was really welcoming. We had made the booking and payment through agoda therefore the check in process was pretty straightforward. They arranged us a nice room with a direct view of the lake. We had breakfast as an add-on which we separately paid for. The food was tasty and the service was great! I would definitely recommend this hotel for a budget stay that is clean and convenient for your next stay near kandy city center but still far enough from the bustle of the city.