호텔 플로리다, 센트로 히스토리코

I only stayed for 1 night when I had a reservation for 4 nights. I tried to contact them to let them know my flight was arriving at 10pm, no one ever answered. When I finally checked in I was handed a key and was told I had to leave the key with them every time I needed to leave hotel. Once I went up to the room there was no toilet paper nor towels. I went back down to ask and they handed me toilet paper and towels. Pictures are misleading. We only slept 1 Night and told the lady at the front desk I would not be returning for a second night and I am speaking to her in Spanish but she has this lost look in her face like she didn’t understand.