아미라 레지던스

Great modern hotel. Pool on the roof was fantastic. Area is very quiet and only a moderate walk into the main part of town. Would stay again.

El jacuzzi de la habitación estaba súper sucio, nos dió tanto asco que ni siquiera lo utilizamos, muy mal sabor de boca

The Amira Residence offers all the benefits of an apartment in a good location on the South side of the downtown Tulum area, in a quiet, non-traditional area, yet still in the midst of the local flavor of the city. t's near a supermarket and local traditional markets, all kinds of restaurants (some in walking distance), and an easy bike or drive to every destination you could want: cenotes, ruins, beaches, adventuring, cultural immersion and more. The area doesn't have all the amenities of a western city though, and WiFi is spotty at best. This caused complications when trying to use our credit card and we had to rely on crash; fortunately local banks (and ATMs) abound in the downtown area. By far, the best part of our stay was the staff. Rueben in particular was amazing - he served as our local eyes/ears, offering advice on where to go and what to avoid, even leveraging his personal connections to make arrangements for us. He worked hard to meet our unique needs at the hotel and while out and about in Mexico, and was always ready with a friendly "Hola" every day. He literally bent over backwards to ensure we had everything we needed to enjoy our time in Tulum. Jordana was also fantastic, and speaks fluent English to help overcome the broken Spanish-English conversations that characterized so much of our time in Mexico. Without a doubt, we'd recommend staying here if you're ever in Tulum - we would definitely return!

The location was super convenient right in between tulum centre and the hotel area/beach. The apartment was modern with all the amenities we needed. We found the staff to be friendly and accommodating.

A disappointing stay - a very uncomfortable bed and couch. I wouldnt have wanted to turn the couch into a bed! No extra blankets etc. We stayed 5 nights and although it says housekeeping once per stay, we did not have any housekeeping done and ran out of basics like toilet paper and really needed a basic sweep given it is a sandy beach destination! There is no lift, which is fine, but the staff didnt offer to help us with our luggage which was disappointing particularly because I was injured. The "private plunge pool" is not per room, rather it us just a rooftop pool for everyone. Everything is nice and new and the decor is pretty.