호텔리토 아술 - 미슐랭 키 수상작

O quarto era limpo, a equipe atenciosa pra ajudar, mas o check in é online, e vc recebe um Qrcode para ter acesso ao portao do hotel. Vista jardim. Nao usamos a piscina!

The hotel shows significant neglect: aging, peeling, rotting wood, and dangerous conditions, especially on the rooftop terrace. The rooftop was cluttered with broken furniture, rusty metal, and a loose pool handrail. At night, the area was dark, and after swimming, I nearly hit my head—navigating slippery stairs without handrails in darkness is a serious safety hazard. Operational failures included a dead battery in the key on arrival, room service only coming around 6–7 PM until I complained, a faulty terrace door, and no hot water—just warm water after running the tap for minutes. This is labeled “eco-friendly,” but it feels like an excuse for poor upkeep. Communication was only via WhatsApp. In a boutique hotel, guests expect personal interaction. Instead, multiple WhatsApp contacts sent reminders, including repeated check-out messages. The manager, Samantha, never addressed issues personally. Instead I was dismissed disrespectfully. I was even told the pool was "closed," which was untrue—other guests were also on the rooftop. On arrival, I was even informed via WhatsApp that the pool was available—so this excuse was simply made after the fact. A drink voucher was offered but only for alcoholic beverages. It’s inconsiderate to assume all guests drink alcohol. The service staff in the restaurant and beach bar were genuinely friendly, and the rooms were pleasant. But beyond that, the experience was unacceptable due to severe management, maintenance, and safety failures.

Lovely room but they had repairs going on 4 of the 7 days we were there. Hammering and power tools all day. Was hard to relax in the room. Had to stay out on the beach all day.

O hotel é rústico, pé na areia. Delicioso ambiente, beach club pequeno, mas delicioso, organizado e a equipe de atendimento, nota 10! Ficamos num quarto com vista ao jardim

Our room was incredibly clean - Grismerelda was fantastic at making our space spotless and also greeted us every morning with a basket with a hot thermos of coffee and every afternoon with a spotless room. She has a great sense of humor as well! The staff was amazing - Julio and Jorge were generous and attentive. We have small children who did not travel with us this trip, so I would say that if you are traveling with children, this is not the hotel for you - there is a pool but it is on the rooftop after lots of stairs and was cold (in February- so understandable) and we saw no families with children when we stayed. However, for an adult getaway, it was wonderful.