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Me gustaría que fuera más limpio y tuvieran aire acondicionado y no se pague por el servicio de TV

during check-in: * receptionist Cecilia demanded for payment despite my prepayment * when I called Hotels.com to seek help, she was mysteriously able to figure out that I had indeed prepaid already * i paid for a room with airconditioning; but Cecilia initially gave me a room with fan only * she eventually gave me a room with airconditioning when i requested for one during check-out: * Hotels.com's confirmation email stated that the check-out time was at 13:00 * at 12:30-12:40, a housekeeping staff knocked on the door; and wanted to kick me out of the room. when i tried to explain to her the check-out time, she started to get rude; and forcibly wanted to enter the room. i did not let her in. * receptionist Angel knows who this rude housekeeping staff is. to Hotel El Faro, feel free to coordinate with Hotels.com before harassing your guest(s). things like payment and check-out details could have been sorted out without making your guest's stay uncomfortable.

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