플래닛 할리우드 어덜트 신 칸쿤, 오토그래프 컬렉션- 어른 전용

Amazing resort, amazing staff (Thanks to Virginia at the premiere lounge). The room was very nice and clean. Lots of day and night actives to keep you entertained. Dana, the representative from Expedia was amazing.

El servicio de Dana y David como expedía embasssador fue increíble. Gracias Expedía

The grounds were impeccable, the staff amazing, and the food delicious. Everyone went the extra mile to make our anniversary very special. We can’t wait to come back with the rest of our family.

Great staff and experience

We went without tap water, shower and toilet water in our room for over 12 hours. I didn't book a vacation to be in a hotel without water for bathing or being able to use the washroom. The hotel offered nothing in return for this major impact to our vacation. The were no communication or updates from the hotel, no additional compensation of any kind was offered. Not being able to provide a life necessity is unacceptable and is not what I spent thousands of dollars for. The way the hotel just ignored the issue shows how little Planet Hollywood really cares about its guests. What was a good vacation up to the point of no water isn't enough to change the experience. Not knowing if we would have water at any point is something I should not have to be worrying about but spent the rest of my vacation worrying about daily. Talking with other guests some went 3 days without water and this issue is a reoccurring issue as other guests who have visited before said it happens every year. If you don't care to have running water in your room then this is the perfect hotel for you. Another issue is the lack of pool chairs, you must wake up a 4 am to be able to save yourself a chair. Food was good for the most part but restaurants can't sit more than a group of six and we had a group of 10. I really wanted to say the hotel was great but the water issue is just to big of a reoccurring problem that obviously they don't fix. Because of this my rating is low.