그랜드 센스 칸쿤 바이 오아시스 - 어른 전용

I'm really surprised at some of the negative reviews. We had a nearly perfect visit. If I had to be nit picky, I would say there were times when our neighbors were loud and abnoxious late at night and yes the noise seemed to really carry. The shower temp would randomly change.. would be too cool then too warm.. hard to get the temp just right and keep it that way. All our interactions with the staff were really great. Food was not a problem and we were even able to make reservations at the a la carte restaurants pretty easily. Aside from the hotdogs and hamburgers at the beach bar, the food was really good! This was my first all-inclusive experience and I was pleased. Overall, we enjoyed our stay and would definitely come back.

I am writing to express my disappointment regarding several significant issues during our recent stay. While the hotel staff was polite and helpful where possible, the logistical failures severely impacted our vacation experience. Key Issues Encountered: Room Discrepancy & Downgrade: We booked and paid for upgraded rooms but were placed in a standard room with two double beds upon arrival. Although promised a switch the next day, we were not moved until the third day. Service & Booking Disruptions: Due to being "checked out and re-checked in" daily while waiting for our room, we were unable to use the hotel’s restaurant reservation system. Consequently, we missed out on all but two specialty dining options. Inaccurate Amenity Information: The website states the main buffet is open all day; however, it was only available for breakfast. While breakfast was excellent, the lack of lunch and dinner options was a major inconvenience. Facility & Staffing Limitations: Pool: The water was too cold to use, and there was zero seating available for parents to supervise children. Bar Service: Guests were required to wait in long lines to order drinks before being allowed to sit at the bar, rather than being served while seated. Club: The club was severely understaffed with only one bartender and had extremely limited seating. Positives: I want to acknowledge that the rooms themselves were great once settled, and the staff remained professional and polite despite these systemic issues.

El hotel está de 10, muy cómodo y tiene muchas amenidades. La atención excelente por parte del personal y todos muy amables. Espero regresar pronto.

Habitación sin internet, televisión sin internet, sin cobijas a pesar del clima muy frío por temporada de frente frio

The rooms are very old People are not that friendly we came with family Service was poor The shows were cancelled 4 nights in a row