모나스테리 아트 스위트

We had communicated to the hotel on 2 separate occasions concerning our late arrival time which was to be about12:30 am. I was assured that someone would be there to check us in. Our taxi dropped us off on a very dark and deserted street and the door to the hotel was locked, we rang the doorbell and phoned several times but no response. We made our way up the cobbled street to another hotel, they were full but the desk clerk found us a room in another hotel and helped us get there. The next morning we walked back to the Monastery Art Suites, they were surprised that we had problems the night before, because we had booked for 2 nights I asked to see the room we had booked and we were told that someone was in it! We couldn’t believe it. This hotel is in a perfect location in SAN Juan but it desperately needs a makeover and new management.

Location was perfect, Elevator was out of service so be prepared to walk up steps. The room was clean but needs some repairs. I expected a little more polish And maintenance for the money spent per night. We still had a great stay.