그린 뷰 아파트 호텔

In a nutshell, this apartment hotel listing needs to be revamped. A number of amenities listed are false/misleading, such as there is no private spa tub, no bar/restaurant, etc. Also, the bathroom lights kept turning off and there was water leakage in the bathroom and kitchen (among other issues). While overall the property is clean and staff promptly attend to needs, I was told certain incorrect things and unnecessarily paid extra and the property avoided refunding me where justified. Please reconsider how you deal with guests and do not make false/misleading claims and avoid responsibility where warranted. Kigali/Rwanda is a great place, so represent your home well and allow guests to enjoy their stay worry free. There is opportunity for improvement and reflection, so please take this constructive criticism in stride. (By the way, it should be noted, the scenery/view around the property is breathtaking and neighbourhood is safe/clean).

Expedia information was not accurate. Description stated free airport shuttle, & driver and staff were unaware of this. They did provide free shuttle and was excellent service, but did not know it was listed as included. A “free manager’s evening reception” was listed, but staff had no idea about that. Checkout time was listed as 12:00, but staff arrived at 10:00 stating that checkout was 10:00. Kitchen had no dishes or cutlery available. Staff were lovely and tried to help as best they could. Breakfast was fantastic!

We booked at Green View Apartments near Kigali Heights, but the owner informed us (via WhatsApp, while we were already at the airport) that no rooms were available at the hotel, despite our reservation being confirmed on Expedia and via WhatsApp earlier in the week. We were placed instead at Nyumbani Cottages, with the promise that we would be moved to Green View the following day. That never happened. For three nights the owner gave us confusing and inconsistent explanations, repeatedly wasting our time by agreeing to transfer us and then backing out. Nyumbani Cottages itself was fine. The breakfast was good, though the room was not very clean or comfortable. It is several kilometers away from Green View Apartments, which was very inconvenient. Overall, this was an unpleasant experience. Based on our stay and other reviews, it seems Green View Apartments often places guests in hotels they did not actually book.

Nadia was very personable and understanding. Others on the staff were very friendly and engagingly interested in your needs, even with the language barriers. I truly enjoyed the breakfast and all services. Kudos to the crew👍👍‼️🙏