나우 에메랄드 칸쿤

The hotel was located at the Hotel Zone but kinda far with the main area. If you prefer a quiet and peaceful stay, This is the best place to be. The restaurants are good and they offer good food as well. So far, I am satisfied with our stay.

This hotel is badly in need of massive repairs and upgrades. We noticed many leaky ceilings and puddles on the ground. The floors are smooth stone so the puddles make for high chances of slipping, especially after drinks. There are a lot of stairs so be prepared to climb up and down all day. The location is good, at the beginning of the hotel zone. The ocean is beautiful, beach was clean but small. Pool and beach chairs are definitely a problem. This resort allows guests to “claim” their chairs at the crack of dawn by throwing down a towel and not coming back out until noon. Very frustrating! Food was ok, kind of bland and nothing really stood out. Buffet was small and lacked options. The bars are great and have a wide variety of top shelf options which I appreciate. Preferred beach bar staff were on point, very attentive and friendly.

Facilities were run down. Not enough chairs at pool or beach.