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They had good bagels with the free breakfast, the only issue, and the hotel couldn’t do much about this, is that the power went out for a few hours most likely due to the high winds that night.

There was urine in our toilet upon arrival that the check in staff said was

There was slippery ice at the eterence of the hotel. The door locks didnt work and the water took 15 plus min to warm up.

When I arrived the electricity was out and the manager was on the phone with the power company. The way he talked to the poor woman on the phone and the way he talked to me was awful. The lady could not give him an actual time in which the electricians would arrive and he would not accept that as an answer. It was 2 degrees outside so I asked for a refund in order to go stay somewhere else. He told me no and that I need to wait for the power to come back on. I told him that it was 6 o’clock and with no exact time frame I was not going to wait in my car for the power to come on. Another guest came into the office and the manager and his began to argue. He refused to give anyone a refund. I understand that the situation was out of his control but the way he handled it and expected us to stay in a cold, dark room was unacceptable. I am still trying to get my money back but Expedia has to have confirmation from the manager and there is not way that he will agree to a refund. Unbelievable.

The manager is absolutely terrible, and legitimately lied about have completed the ADA training and requires anyone with a service dog to show their certification proof, which is completely illegal. The bathroom had mold growing all over it which I had to bathe my 5 year old daughter in a tub surrounded with the mold. A mouse was sitting right on the counter behind the continental breakfast bar. Pay a few bucks more and stay literally ANYWHERE else. This place is a complete dump, I’ve never been so disappointed with a motel in my life.