LN 호텔 파이브

客房乾淨 二樓房隔音差 汽車經過都會影響睡眠

Staff were very friendly

The room is very nice and clean. We have a balcony room look into the pier. We loved. Reception staff speak english an very nice and a lot of courtesy. A lot of thanks to a young lady , her name is Ellie in reception helped me to book a car to go to Shenzhen because we have a lot of luggages. She telephoned to make sure luggages fit in th car. Strongly recommend this hotel

Right off the bat, I want to acknowledge that the rest of the staff team across housekeeping and other touchpoints were helpful, polite, and courteous. Unfortunately, one particular counter staff member significantly undermined the entire experience. Upon arrival, we were told rather curtly that only 1 out of our 3 rooms was ready, despite the fact that we were already more than an hour past the official check-in time. No estimated waiting time was given, and we were left sitting around aimlessly. When asked for clarification, the staff member cited a late check-out due to an event. That explanation does not justify making paying guests wait indefinitely. After another 15 minutes, we asked again and were given the same response. Only after I pushed back did the staff suddenly offer alternative rooms that were already available. It was baffling that this option existed all along but was only presented after nearly an hour of unnecessary waiting. To add insult to injury, the hotel had emailed us in advance requesting our estimated arrival time. We arrived approximately one hour later than planned due to a flight delay and yet the rooms were still not ready. This points to weak operational planning and poor guest handling at the front desk.

Overall tidy and clean. However seating is bit vanished and with marks, the edges of the bathtub also not very clean. My room is on 6th floor with a nice view, love the sunshine getting through the window with the peal river view. The mini fridge however is terrible, it's not installed firmly and shaking, so it's not suitable to put in anything at all. Overall i am happy with my stay considering the rooms size , the view and the price of it. ( Roofttop bar is absolutely a plu if you like a drink with the night river view )