호텔 아스토리아 코파카바나

Tudo ok. Equipe atenciosa

Estadia tranquila !

Great service , great breakfast Very good place to stay

Overall, our stay was just okay, but we experienced several recurring issues. Upon arrival, our room had no hand towels or bath mats. We requested them at the front desk and were told they’d be sent up, but the interaction felt dismissive and we had to follow up again. We found 3 cockroaches in the room. There were no alternative rooms available, so we requested a deep cleaning. Even after that, the towel issue continued. One evening, I accidentally left my phone in an Uber. Gabriel, who was working that night, went above and beyond to contact the driver and help me recover it. His professionalism and kindness truly stood out. We also overheard another guest say they left dirty towels on the floor for replacement, as instructed. After housekeeping cleaned the room, those same towels were placed back on the racks. Gabriel fixed it immediately when told. The rooms are small and sand builds up quickly, making housekeeping especially important. At checkout, we were required to leave by noon, which was fine. Since our flight was at 10pm, we asked ahead of time if we could return later to shower and were assured it wouldn’t be an issue. When we returned and requested towels, the interaction at the front desk, again with Filipe, felt dismissive. When I asked housekeeping directly, I was asked for money for a towel. Our repeated interactions with Filipe lacked warmth and professionalism. Each time we approached him, he appeared visibly annoyed and eager to

L hotel est super bien place pleins de resto a cote a 2 rue de la plage Par contre hotel tres vieux chambre petite douche beurk spa ne fonctionne pas piscine petite salle de sport bof bof petit dejeuner pas tres copieux vraiment decu je m attendais a braucoup mieux La femme de menage faisait le menage avec les yeux ferme je pense pas de serviette pas de papier toilettes fallait toujours tout demande pas tres agreable en plus franchement a part l emplacement l hotel n est vraiment pas top il va falloir investir et rafraichir tout ca