a&o 빈 슈타트할레

Clean was cleand and staff was very helpful

Yes

The staff was amazing, breafkast very delicious, room cleaning was good. The hostel is located near U6 station and shopping centre with a food court, you are 20 min away from teh centre of Vienna.

The first thing that I would like to stress is how hardworking, friendly and helpful the staff was in spite of quite clearly being understaffed. I had upgraded from a single bunk to a private room upon arrival as I was quite ill and didn't want to infect others. On my second day there was no wifi available or heating and did contact the manager (owner ) as encouraged to do so with signage in my room. No response at all and it has now been 10 days later. I decided to check out and forfeit my third day's reservation cost. Will not recommend this particular hostel chain. It should be noted that I ran a hostel myself and service and communication were the keys to success.

Very good location, close to trams and underground options. Breakfast is cheap and good options. Our room had a good size, but the toilet was smelling very badly, like sewage, opening the window helped, but every time we were bad the smell was terrible. We were on 4th floor, elevator goes to 3rd floor only, for everyday is fine, for first and last with luggage is hell. On our check in day there was only one person in reception and maybe 20 people trying to check in, it was annoying and stressful, but staff triedo his best, and all staff were very friendly and nice.