캐나다스 베스트 밸류 인 랑글리 밴쿠버

I checked into my room and looked under the bed covers. There was long black hair in one bed and the sheets were washed but terribly stained. There were (what appeared to be) lots of muffin crumbs between the head of the bed and the nightstand. I went down and spoke with the manager who offered to switch me to a different room. He said he would REFUND my money for the booking through Expedia. The new room was clean but not very well maintained. There were old nail/screw holes in many of the walls that weren’t even covered over. The next morning when I checked out, I spoke again with the manager to confirm that I would get a refund. He said yes. I still have not been refunded and it’s been months. I WOULD LIKE MY REFUND.

The hotel looks decent on the outside and in the lobby/check-in area. The back entrance area and stairs were very dirty, I'd say filthy. Our room was in the back hotel. The room was clean-ish however the bathroom smelled very strongly of cigarettes. There was no comforter on the bed and when we called reception to let them know, we were told we could come and get one - no offer to bring one up. Also the hotel advertises free breakfast but that was not available (due to covid I'm assuming). This should be mentioned on website. I will not be staying at this hotel again.

The building smells so bad that It made me sick. The building it dirty, looks like the floors havent been vacuumed in months. You will not sleep well because of other guest noise. There is also the problem with the air conditioner turining on and off all night. Add on the outside noise from trains and drug deals going down in the parking lot