오스텔로 벨로 밀라노 센트랄레

初めてのドミトリーで不安な部分はあったが、スタッフは親切で過ごしやすかった。

Siisti, toimiva, nuorison tyylinen, hinta laatu -suhde erinomainen

First hostel experience! I felt super safe travelling alone as a female. Coded entrance for elevators and individual rooms. Unlucky to have a loud snorer in the bunk below me but they provided ear plugs in advance. Bring a lock as they have lockers in the room for your belongings. Super happy with my stay right by milani centrale

Gut zweckmässig und sauber

The biggest disappointment was the lack of alignment among the check-in staff regarding my special request. On Feb 9, I informed two staff members at the counter that I did not need breakfast take-out on Feb 10 early morning, but I requested breakfast take-out ready by 5:30am on Feb 14. However, when I checked out on Feb 14, the Spanish-speaking-only staff member was unaware of my request and said I could receive a refund of the €8 breakfast instead. From my understanding, breakfast is non-refundable, which was why take-out was offered. I have contacted the hostel via Expedia message but have not received any response. In the end, I paid for breakfast but did not receive it. The room itself was acceptable, but the walls were thin. On Feb 12, a group of guests next door were partying loudly for about 30 minutes late at night. Fortunately, I was very tired and eventually fell asleep, but it was disruptive. Some staff were kind, but one cleaning lady was consistently impolite. When I asked questions, she would respond “I don’t understand” in Italian in a rude tone. Even when I used a translation app, she dismissed it and continued listening to music with her earbuds. My Spanish-speaking roommate also confirmed she was not polite in Spanish. Additionally, she did not properly check towels left by previous guests and cleaning quality was inconsistent. On one occasion, I had to ask the manager to arrange re-cleaning. Thankfully, another cleaning lady did an excellent job and was