코스모폴리탄 호텔

Great location, awsome service. Breakfast is amazing as well as all the services, we had such a great time.

I would like to share my honest feedback regarding my recent stay at your hotel. Drinking Water: No cold water was provided for drinking. Although we had a water bottle in the room, every day we had to call the reception to request a refill. At times, we also had to ask for ice cubes to cool the water. Shaving Kit: No shaving kit was provided initially. I had to call the reception to request one. Ideally, housekeeping should check daily and replace the used kit, but that did not happen. After taking a shower, I had to call again each time to request a new kit. Room Inventory: The room inventory seemed poorly managed. At checkout, we were asked to wait because the staff claimed one towel was missing from the room. This was quite embarrassing for my family, as it gave the impression that we had taken it. They said this to my wife while I was not present—had I been there, I would have immediately paid the value of several towels just to make it clear that such an assumption was offensive. Check-in Experience: Our check-in experience was quite disappointing. Initially, the staff said there was no reservation under my name. After 10–15 minutes, they found it and apologized. However, when we were taken to our room, it was not ready and looked as if someone had just checked out. We were then asked to return to the lobby and wait for a new room to be prepared. Room Deposit: We were surprised by the deposit amount but paid it in cash at checkout. When we handed over the cash, the staff mentioned that the dirham notes looked different and placed them in a sealed envelope for verification. Later, they called to confirm that the notes were fine. Bathroom Issue: The shower area door seal was not working properly. Whenever we used the middle three shower heads with the door closed, the bathroom floor would get flooded.

It’s a great hotel for individuals, business or families. The rooms are very clean with a lot facilities. Free parking. The breakfast is great as various variety from English, Indian, Chinese. Dessert section was excellent with crepes, pan cakes , waffles and various fresh fruits, ice cream and yogurts. There is a lot of different variety to choose from. Children’s section on another side had cakes, marshmallows and other sweets. It’s been a excellent experience.

The hotel is new and clean but its not Hugh as five-star hotel and doesn't have nice view from rooms as its in city.

Very good interaction with the staff, on all my requests. The hotel is very clean and quite modern.