로열 스타 엠파이어 비치 리조트 (구.트리톤 엠파이어 비치 리조트)

4

Alle kamers zijn NIET voorzien van een telefoon. Als ik wat wil vragen, moest ik naar de receptie lopen! Onhandige maatregel.

What did we like? The Staff & Management. E.G. we arrived very late on our first night and the Management arranged some food for us & the restaurant staff look after us. This place is not the Ritzs, but room was always cleaned daily & the few Hick-ups we had were sorted asap & a understanding smile. The interaction we had with the staff made the stay seem like the Ritzs. Just ask & they would try hard to help you. The swimming pools were clean and often after snorkeling in the sea,shower & then to the pool couple beers and relax in the sun. I / we look forward to returning. For the price this wa a gem.

This should be advertised as “Some-Inclusive”. The bar regularly ran out of beer at 10.30pm, the only alternative was cheap spirits. When there was beer, it was served in plastic cups more like shot-glasses and they had nothing bigger (or weren’t allowed to serve beer in anything bigger). There were no snacks available anywhere throughout the day unless you paid extra. There was no real fruit juice at any time, just cheap overly-sweet mix that tasted like a child’s drink. The staff were amazing and quick to try to remedy issues. (No complaints about the staff team at all, all working hard with what they had). On my first night, I found my room had no hot water, the fridge made a noise like a washing machine, only one socket worked and the air conditioning remote had no batteries. They fixed all of this except the socket the next day. The restaurant food at dinner alternated very slightly but was pretty much the same every day. Chicken and fish. Cooked the same way every time. There is no real coffee served at this hotel. It’s all awful instant powdered rubbish that, like the “fruit juice”, tasted awful. This is not my first time in Egypt and I have seen it done well and properly previously. It’s all cheap shortcuts here that affect the overall experience. I popped to the hotel next door for lunch one day. A different world entirely.

The staff were extremely helpful. Sometimes the female activities staff were a little aggressive in their approach. Lovely clean hotel, great pool & beach. It would be good if staff understood dietary needs such as vegan.