VC Hotel Pattaya

Nice property Nice location Good staff Value for money Just work on common area luke pool gym very dirty

Dear Agoda Customer Support, I am writing to file a formal complaint regarding my recent stay at a hotel booked through Agoda. Upon arrival, the hotel staff refused to allow me to check in unless I handed over my passport as a guarantee/deposit. They insisted on keeping my passport, leaving me with no choice but to surrender it in order to enter the hotel. Later, when I decided to check out, the hotel staff created unnecessary problems and made false accusations against me in what appeared to be an attempt to charge me an unfair fee of 2,000 THB. I believe this behavior was inappropriate, dishonest, and unacceptable. Holding a guest’s passport and forcing them to leave it as collateral is extremely concerning. In addition, making false claims to pressure a guest into paying extra money is unfair and unprofessional. I request Agoda to investigate this hotel’s conduct and assist me in resolving this matter. I also expect appropriate action to be taken to protect future guests from similar treatment. Please let me know if you need any further details from my side. Thank you for your support. Best regards,

All the good reviews are true. Would recommend this hotel for sure.

Hotel not great if you think international standard but just will do for the location

Great location .