피에스타 아메리카나 칸쿤 빌라

I Love the hotel

Spent 2 glorious weeks in a 3 bedroom suite with friends & family. The ONLY complaint was the frequent lack of warm water in the showers & sinks. Staff is consistently amazing. Efficient & friendly. We ate often at The Palapa and the food never disappointed.

room was huge largest for money in cancun i would say....excellent space helpful staff on the whole ok amenities. BUT not on beach but has steps access..but very close. the place is quite tired looking and needs a good lick of paint VERY central and only 100 yeards from main nightlife and 50 yards from main supermarket..local stores across the road.

Nice stay

The view from the room was beautiful, however the smell was not… The room smelt like rotting cabbage from the time we walked in to when we left not sure where the smell was coming from, had to go out and purchase our own air freshener just to combat it. Couldn’t have the ac running without the door to the balcony open or else the smell would come back. Pool was unheated and unusable, hot tubs on the other hand were great when they were available and clean noticed that within and hour after opening the hot tub had turned a dirty brown colour. If you are down at the pool don’t expect any service from staff, you won’t receive it unless you’re paying into their package. When we went to find out if we could switch rooms or something could be done we were told that nothing was available even though the resort was practically empty. The beach is five feet of trash, not taken care of, and dirty. Cleaning staff was great. The area around the resort was more lively and more enjoyable. Overall our experience wasn’t pleasant, we were very disappointed with the lack of care and communication you receive if you are not paying them the extra money for their packages or excursions. Also when purchasing the package through Expedia it was never mentioned that is was a European package (meaning no food and anything else included)