리아드 엘 아미네 페스

We book a Prestige Suites and it’s a birthday gift from my friends. We were expecting a suite and at least it’s similar as what I saw from the Agoda website. Unfortunately, what I received on arrival it’s only a small room with two single beds and a rollaway bed. May I ask how do you define a suite? Should there be at least a sofa, television and a living room for a suite? For the money I have paid, I expect I should deserve more than just a tiny room with simple shower top and only 3 hangers in the closet. Since then, I spoke to the manager of the Riad. He claimed that there is nothing he can do and asked me to contact Agoda if I am not satisfied with the room and the service, he also mentioned if we were not happy with the room we could leave anytime. I had a terrible experience in this Riad and it totally ruined my birthday trip. There was no welcome drinks for a 5-stars hotel.